Want outstanding casino service? Maybe not in Macau

A report released in the latest Macau Gaming Service Index (MGCI) shows that the service provided by the city’s casinos is, at best, just mediocre and that it has fallen compared to 2017. Researchers reportedly visited 15 casinos in Macau, covering all six casino operators, and found that for October and November, the service quality index was 2.29 points. During the same period last year, the index was 2.37. The index scale ranges from zero to 3.5, with 3.5 being the best quality.
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Quality of service in Macau casinos ranks only average
Survey says

The Story

A report released in the latest Macau Gaming Service Index (MGCI) shows that the service provided by the city’s casinos is, at best, just mediocre and that it has fallen compared to 2017. Researchers reportedly visited 15 casinos in Macau, covering all six casino operators, and found that for October and November, the service quality index was 2.29 points. During the same period last year, the index was 2.37. The index scale ranges from zero to 3.5, with 3.5 being the best quality.

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